Privacy Policy

Privacy Policy

 

Privacy Policy

Introduction

At TravelCases.co.uk, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.travelcases.co.uk) or use our services. We comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws in the UK.

1. Information We Collect

We collect personal information from you to provide better services and enhance your shopping experience. This includes:

  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Credit/debit card details or other payment methods, which are processed securely via third-party payment processors.
  • Technical Data: IP address, browser type, operating system, and website usage details through cookies and similar tracking technologies.
  • Order History: Details of products you have purchased, including any returns or warranty requests.
  • Communication Data: Any information you provide when you contact us through email, chat, or social media.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: Processing and shipping your orders, handling payments, and providing customer support.
  • Marketing and Promotions: Sending you promotional emails or newsletters with your consent. You can opt-out at any time.
  • Personalization: Tailoring your shopping experience by showing products and recommendations based on your preferences.
  • Website Improvement: Analyzing how our site is used to improve its functionality and user experience.
  • Security and Fraud Prevention: Protecting our website, detecting and preventing fraud or other illegal activities.

3. Sharing of Your Information

We do not sell your personal data. However, we may share your information with trusted third parties under the following circumstances:

  • Service Providers: We work with third-party companies to help provide certain services, such as payment processing, shipping, and email marketing. These providers have access to personal data needed to perform their functions but are obligated to keep your information secure and confidential.
  • Legal Obligations: We may disclose your information to comply with legal obligations, court orders, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of part or all of our business, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and items in your cart.
  • Provide a personalized browsing experience.
  • Analyze website traffic and usage trends.

You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data under certain conditions.
  • Restriction: Request a restriction on the processing of your personal data.
  • Data Portability: Request to receive your data in a structured, machine-readable format.
  • Objection: Object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact us at [email protected]. We aim to respond to all requests within 30 days.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. For example, we retain order details for tax and accounting purposes for a minimum of 6 years.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies before sharing any personal data.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check back regularly to stay informed of any updates.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: privacy@travelcases.co.uk
Address: 123 Travel Cases Lane, London, UK, EC1A 1AA